Can't access this site from home

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Can't access this site from home

Post by RikWriter » Thu May 03, 2018 11:16 am

I can access the site at work or with any other internet, but not my home internet (Frontier FIOS). I was on the phone with tech support for an hour and basically the site times out for them at some third party routing point. There's probably nothing you guys can do, but I thought I'd let you know anyway.

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Re: Can't access this site from home

Post by Bruce » Mon May 07, 2018 1:26 pm

I have no idea why you cannot excess the forums from your home internet, and what specifically may be causing the time out with your ISP. I've never heard of this problem before, but will keep an ear out for possible other similar problems.

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Re: Can't access this site from home

Post by Mike » Mon May 07, 2018 5:26 pm

Could be the ISP's DNS server, try this in your address bar

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Re: Can't access this site from home

Post by yellvet » Fri May 11, 2018 2:41 pm

Sorry you're having problems, Rik. Most likely, it's a Frontier problem! The company has had non-stop Fios Cable, billing and Internet problems across the country ever since it acquired Verizon. We had the same problem at our house in SoCal, as did most of our neighbors. It wasn't until Frontier relocated one of its senior management field employees to our 55+ community to trouble shoot residential problems, that our problems and those of our neighbors, got fixed. If you live in a community that has an HOA and your phone, Fios Cable TV and Internet service is included in your monthly HOA fee, then I urge you to file a complaint with your HOA. That's what I did. And that's when Frontier finally took some action (our HOA has 1500 members). It might be good to check with some of your neighbors to see if they're having Internet problems, too. Better yet, see if one of your neighbors will let you log into Y-Net on their computer so you can see if their computer has the same "timing out" problem. If it is, then file a complaint with your HOA. If you're a stand alone Frontier customer, then you may want to check with the city. Most cities have a department that handles consumer complaints.

In the meantime, you may want to 1) check the Frontier website to see what kind of problems Frontier is having in your local area. The problems are posted at the Frontier site and in some cases, the company has posted a "fix" to help alleviate some of the user problems. Personally, I don't think that Frontier was ever prepared or equipped to take over Verizon. As a result, it's been a nightmare for many Frontier customers around the country. Good luck and try to stay positive. If you can't get your problem solved, then you may want to consider switching to a different ISP. Most are well aware that Frontier is having problems, so many of the companies are offering some pretty good rates for Internet access and some excellent bundle rates for phone, cable TV and Internet.

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